Frequently asked questions
How do I book?
Are there any extra charges or fees?
For stays up to 30 nights, you won’t be charged for a security deposit, but we do need a credit card on file in case of incidental charges, such as damage to the property or furniture.
For stays longer than 30 nights, we may charge a deposit depending on where you’re staying, but it will be returned once we’ve completed a check of the property after your stay.
When and how do I pay?
We accept all debit and credit cards, excluding pre-paid credit cards. We don’t accept cash on arrival.
How do I extend my booking?
Easily extend your stay through the booking platform app you made you stay on, our websites chat function in the bottom right hand corner of the screen or via email at firstname.lastname@example.org
How do I request an invoice or receipt?
How do I check-in?
Since there’s no lobby, we need to make sure you’re you before you arrive. We’ll ask you to verify your ID and confirm your email address and phone number, so we can send you reservation updates and check-in details.
The exact check-in process varies from home to home, so we'll provide more details depending on which booking you select.
What is your cancelation policy?
What currency will I be charged in?
All homes located in Canada will be charged in Canadian Dollars (CAD).