Frequently asked questions
How do I book?
Are there any extra charges or fees?
For stays up to 30 nights, you won’t be charged for a security deposit, but we do need a credit card on file in case of incidental charges, such as damage to the property or furniture.
For stays longer than 30 nights, we may charge a deposit depending on where you’re staying, but it will be returned once we’ve completed a check of the property after your stay.
When and how do I pay?
We accept all debit and credit cards, excluding pre-paid credit cards. We don’t accept cash on arrival.
How do I extend my booking?
Easily extend your stay through the booking platform app you made you stay on, our websites chat function in the bottom right hand corner of the screen or via email at firstname.lastname@example.org
How do I request an invoice or receipt?
How do I check-in?
Since there’s no lobby, we need to make sure you’re you before you arrive. We’ll ask you to verify your ID and confirm your email address and phone number, so we can send you reservation updates and check-in details.
The exact check-in process varies from home to home, so we'll provide more details depending on which booking you select.
What is your cancelation policy?
Travel credit amount:
100% travel credit with SHS for cancellations made at least 7 days before check-in.
50% travel credit with SHS for cancellations made within 3 to 7 days of check-in.
25% travel credit with SHS for cancellations made within 3 days of check-in.
Travel credits will be valid for 12 months and will be based on all host collected funds. Your booking platform may charge additional platform fees and taxes that we unable to refund. To receive your travel credit once your booking is canceled, please leave your email and a member of our team will send over your confirmation code and travel credit. If you have any troubles with your cancellation a member of our team can assist you. We look forward to hosting you once your ready to travel again.”
What currency will I be charged in?
All homes located in Canada will be charged in Canadian Dollars (CAD).