Question 1

How do I book?

Accepted Answer

You can easily book on our website. You can browse by specific dates and cities, then add filters such as neighbourhood, price, parking etc. to suit your needs.

Book now: https://shs.guestybookings.com/listings

Question 2

Are there any extra charges or fees?

Accepted Answer

In addition to the cost of staying with Sure Home Stays, we charge standard hotel taxes (based on local laws and regulations) as well as a cleaning fee. You will see the full breakdown of your charges before payment.

For stays up to 30 nights, you won’t be charged for a security deposit, but we do need a credit card on file in case of incidental charges, such as damage to the property or furniture.

For stays longer than 30 nights, we may charge a deposit depending on where you’re staying, but it will be returned once we’ve completed a check of the property after your stay.

Question 3

When and how do I pay?

Accepted Answer

You will be charged 50% of the total amount for your stay at the time of booking confimation.
 
The last 50% of the booking reservation will be charged 1-day prior to check-in.

We accept all debit and credit cards, excluding pre-paid credit cards. We don’t accept cash on arrival.

Question 4

How do I extend my booking?

Accepted Answer

Easily extend your stay through the booking platform app you made your stay on, or via our websites chat function in the bottom right hand corner of the screen or via email at bookings@surehomestays.com

Question 5

How do I request an invoice or receipt?

Accepted Answer

All receipts will be emailed to the email address that was used to book our suites. You can also request an invoice ahead of time via email at bookings@surehomestays.com, as long as you have an upcoming stay or have stayed with us in the past.

Question 6

How do I check-in?

Accepted Answer

We don't have a traditional front desk like you'd find in a hotel. Instead, we offer seamless check-in on your phone.

Since there’s no lobby, we need to make sure you’re you before you arrive. We’ll ask you to verify your ID and confirm your email address and phone number, so we can send you reservation updates and check-in details.

The exact check-in process varies from home to home, so we'll provide more details depending on which booking you select.

Question 7

What is your cancelation policy?

Accepted Answer

Unless otherwise specified during booking, if the Guest wishes to cancel his/her reservation, payment will be refunded as follows:

To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in.
If a guest cancels between 7 and 14 days before check-in, they will be refunded 50% for all nights.
If a guest cancels within 6 days of check-in, the booking is non-refundable.

Question 8

What currency will I be charged in?

Accepted Answer

All homes located in Canada will be charged in Canadian Dollars (CAD).
All homes located in the United States will be charged in US Dollars (USD)

Frequently asked questions